Frequently Asked Questions

Please read our FAQ before sending us a message.

How long will delivery take?
7 to 14 business days. Weekends and US federal holidays are not considered business days. Shipments are processed Monday - Friday.
How do I sign up as a member?
Signing up for membership is easy; simply fill out the required information on the shopping cart pages after placing an order. You should then receive a confirmation email with a member number that you can use for great member benefits.
What if my toy doesn't work?
You have 30 days from your order delivery date to report any manufacturing defective items. Such item will be replaced.
Are these products safe for use?
These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.
How do I cancel my order?
Call our customer service office 
How do I add products to my order after I got the confirmation email?
Sorry we're unable to add any items to existing orders.
How can I check the status of my order?
You can log into your account.
Will anyone be able to figure out what's in my package?
No, we ship our products in a plain box or package.

Send us an email